Return & Exchange

 Domestic Orders:

• An order is eligible for Return/ Exchange within 3 days from the date of delivery.
• No returns or exchanges will be accepted for products on special sale and any clearance sale.
• Please do not accept the package if it is delivered to you in a bad condition.

Return Reason Resolution:

• The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact saree color. Sometimes the colors may look different due to the temperature of your monitor and/or device settings.

• Please note that once a refund is approved it would take 7-9 business days for the refund to process. 

 

Return / Exchange Process:

• Step 1: Contact our customer service at 8896800300 / customercare@gayathrisarees.com [ Mon – Sat ; 10:30 am to 7 pm IST ] within 3 days of receiving your order to request a return /exchange authorization.
• Step 2: Include your order number, reason for return / exchange, and photos of the saree if there is a defect/damage.
• Step 3: Our support team will analyse the return / exchange request and approve the same.
• Step 4: Ship the saree back to the following address: Plot no.140/A, High Tension Mainroad, Eshwarpuri Colony, Sainikpuri, Secunderabad - 500094. Customers are responsible for return shipping costs.

 *  Reverse pickup service is available for damaged / defective / incorrect items. *

International Orders:

• We unfortunately do not have a return or exchange policy for our international customers. If you do wish to return the product, you can contact our customer care, provide photos and ship it back to us at your own expenses. We can provide a refund to your original mode of payment or as a coupon. Make sure the original product is intact as we do a quality check before approving a refund. *shipping charges are non-refundable.

• If you have to cancel an order, Please do so before your order is shipped and we will refund the entire amount. Once your order is shipped we cannot cancel the order and no refund will be provided.

Usual inconsistencies in handloom products:

Below points come under weaving inconsistencies of a handloom saree and are NOT considered defects / damages:

• The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
• The uneven threads connecting the border to the body are not considered defects.
• Slubs - residual threads bundled together in tiny knots.
• Missing Line / Minute gaps in and around motif
• Minute thread gaps around a motif and in body/pallu
• The dyed threads sometimes run over the pallu with Zari threads, which looks like the color has 'bled' from the body to the pallu. Rest assured, it is the powerloom working with a dyed thread that often gets added to the pallu, and is not considered a defect.
• Colors can be a tricky topic too. We state the colors of the saree based on the color of the threads used on the warp and weft. But when two different hues come together, it may happen that they mix to become an entirely different color when seen on our website.
• A good example is brown and red coming together to look like maroon when photographed. We take great pains to ensure you get what you see, but in case the user’s device has its own monitor/display settings, the colors may look different.

What we do consider as defects are:

• Tear in the saree
• Incorrect length (instead of what was stated),
• Missing blouse piece (if mentioned that the saree has a blouse piece)

 
The decision to accept returns rests solely with Gayathrisarees.com team.
 
But rest assured, we have a robust quality check team that goes through each product meticulously to ensure you get only the best quality of products!